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Resources for Healthcare Professionals

How to Engage Patients and Families About End-of-Life Care

Online Course: Basic Skills for Conversations about End-of-Life Care: In collaboration with the IHI Open School and Boston University School of Medicine, The Conversation Project offers this free course to help develop skills to have conversations with patients and their families about their preferences for care at the end of life.

IHI White Paper: “Conversation Ready”: A Framework for Improving End-of-Life Care: The Institute for Healthcare Improvement  developed a detailed framework based on the work of The Conversation Project to help health care organizations begin the process of becoming Conversation Ready. This paper describes the Conversation Ready framework, including suggested changes and measures to guide improvement of end-of-life care.

Medicare Reimbursement for End-of-Life Conversations

Frequently Asked Questions: This short, one-page guide answers FAQs around Medicare reimbursement for end-of-life conversations, and provides brief suggestions and goals for providers to have the conversation with patients at different stages of illness.

2016 Virtual Call Series: End-of-Life Care Conversations ─ Preparing Your Team for Success and CMS Reimbursement: Whether you are uncertain about the new rules for CMS reimbursements, or about starting those conversations with patients, this call series serves as a helpful reference in understanding the new landscape for end of life conversations. Recordings of this call series are available to purchase for $99.

Cultural and Ethnic Considerations: resources to having culturally/ethnically sensitive conversations.

Ethno Geriatrics Training: modules from from Stanford School of Medicine for health care providers to raise awareness of specific cultural, racial, and ethnic influences on health and health care of older people from specific ethnic backgrounds.

New! Phyllis R. Coolen: Cultural Relevance in End-of-Life Care: an article addressing three major areas of cultural relevance in end-of-life care: cultural competency in clinical practice; advance directives; and pain management.

New! Avoiding Cultural Assumptions in Palliative Care ─ An Interview with Two Sojourns Scholars: an episode from Cambia Health Solutions’ HealthChangers Podcast.

Resources for Engaging Patients and Families

Starter Kits: a series of guides to help people discuss end-of-life care wishes.

Conversation Starter Kits: a guide to help people have conversations with their family members or other loved ones about their wishes regarding end-of-life care.

Health Care Proxy Kit: a user-friendly guide offers facts and tips necessary to make sound decisions about choosing, and being, a health care proxy.

How to Talk to Your Doctor: a guide to help people engage their health care team about end-of-life care wishes.

Co-branding: Two options to co-brand our kits with your organization’s logo and contact information.

Ariadne Lab’s Serious Illness Conversation Guide: a step-by-step guide to elicit important information from your patients about their goals and values.

Research on End-of-Life Conversations

Lum et al: Advance Care Planning Meets Group Medical Visits: The Feasibility of Promoting ConversationsThis pilot research study from the Annals of Family Medicine explores the feasibility of promoting end of life conversations among geriatric patients using group medical visits and The Conversation Project Starter Kit as an educational tool.

What Matters Most to you? (Poster)This research poster from Integra Community Care Network provides a summary and results of a 2017 educational program on advance directives and advance care planning in Rhode Island senior centers. This research was funded by the Geriatric Workforce Enhancement Program (GWEP) and used tools from The Conversation Project.

Introducing End of Life Group Discussions in the Primary Care Setting: Preliminary Findings on Patient Engagement and Satisfaction (Poster)This research poster from Mt. Auburn Hospital and Harvard Medical School summarizes the results of a study testing the ability of the primary care physician to initiate end-of-life planning among non-terminally ill patients age 65 and older through a structured peer group discussion.

There are multiple studies currently underway around The Conversation Project, and will link to these results as they become available. We welcome anyone to use The Conversation Project’s resources in their research, and would be happy to work with anyone interested.

Please forward any requests or questions involving research around The Conversation Project to ConversationProject@IHI.org.